Terms of Service

Scheduler Zero is a cold email outreach platform. Depending on your plan, it can:

• connect the mailboxes you already own (Google Workspace, Microsoft 365, or any IMAP and SMTP provider) and send from them on your behalf;
• run multi step email sequences on a schedule you define, with sending limits, pacing, and sending windows;
• warm up your sending domains and inboxes by exchanging real mail with a seed network;
• collect replies into a unified inbox, and classify them with automated labelling;
• store and enrich your lead lists, and verify email addresses through third party verification providers;
• place and receive telephone calls through our dialer, including call recording and transcription where you enable it;

The service is under active development and is currently offered to a limited group of customers. We may add, change, or remove features. If we remove something you depend on in a way that materially reduces the value of a paid plan, you may cancel and we will refund the unused portion of your current billing period.

You need an account to use the service. Accounts belong to a workspace, and a workspace can have several members with different roles. The workspace owner is responsible for who they invite, what permissions they grant, and everything those members do.

Keep your credentials secure. Tell us at legal@fundlevel.co promptly if you believe an account has been compromised. You are responsible for activity carried out through your account and your API keys.

You own the content you put into the service: your lead lists, your sequences, your templates, the mail synced from your mailboxes, and your call recordings. We do not sell it, and we do not use it to advertise to anyone.

You grant us the limited permission we need to run the service for you, which means storing that content, transmitting it, and processing it to deliver the features you have switched on. Our Privacy Policy explains what we collect and who processes it on our behalf.

Where you upload personal information about other people, such as the contacts in a lead list, you are the party responsible for that information and we handle it on your instructions. You confirm you have the right to give it to us and to contact those people.

This is the most important section in these terms. We operate a sending platform, and misuse by one customer damages deliverability for everyone. We enforce this section strictly.

Canadian anti-spam law

You must comply with Canada's Anti-Spam Legislation (CASL) and with the equivalent laws that apply where your recipients are located. In practice that means every commercial electronic message you send through the service must:

• be sent with express or implied consent that you can actually evidence, and you must keep records of how and when you obtained it;
• clearly identify you as the sender, including a mailing address and a working means of contact;
• contain a working unsubscribe mechanism that stays functional for at least 60 days, and you must honour opt outs without delay.

Sending to addresses you scraped, bought, or guessed, where you have no lawful basis to contact them, is a breach of these terms.

Calling and recording

If you use the dialer, you must follow the CRTC's Unsolicited Telecommunications Rules, including the National Do Not Call List, calling curfews, and the requirement to identify yourself and the purpose of the call. Where you enable call recording, you are responsible for telling the other party that the call is being recorded and for obtaining the consent that applies in their jurisdiction. Some places require the consent of every party, not just yours.

Things you must never do

• send phishing, malware, fraudulent, deceptive, harassing, hateful, or sexually explicit messages;
• forge headers, disguise the origin of a message, or impersonate another person or business;
• connect a mailbox, domain, or phone number you do not own or are not authorised to use;
• deliberately evade spam filters, provider sending limits, or a recipient's opt out;
• attack, probe, overload, or reverse engineer the service, or resell access to it without our written agreement;
• use the service in a way that breaks the terms of the mailbox provider you have connected, such as Google or Microsoft.

We may inspect sending metadata, bounce rates, spam complaints, and similar signals to protect the platform. If your activity puts other customers at risk, we may throttle or pause your sending immediately, and we will tell you why.

When you switch on warmup, the service sends genuine email from your connected inboxes to a seed network and interacts with the replies. This is real mail leaving your mailbox under your own domain, so switching it on is your instruction to send. You remain the sender of record for everything the platform sends on your behalf, including warmup traffic and every message in a sequence.

Some features use large language models to classify replies, draft copy, or summarise content. Model output can be wrong, stale, or unsuitable. Review AI generated content before you use or send it. You remain responsible for the content of your messages, and we do not warrant that AI generated output is accurate or fit for any particular purpose.

We do not train our own models on your content, and we use AI providers under terms that prohibit them from training their models on content submitted through their APIs.

Paid plans are billed in advance through our payment processor, Stripe, on the cycle you choose. Some features are metered, including email sending volume, connected inboxes, dialer minutes, and verification credits. Metered use above your plan allowance is billed as overage rather than being cut off, so watch your usage.

Fees exclude taxes. Where we are required to charge GST, HST, or any other sales tax, it is added to your invoice. Payments are non-refundable except where these terms say otherwise or where the law requires a refund.

If a payment fails, we may freeze the workspace. A frozen workspace stops sending, keeps your data, and can be restored by settling the balance. You can cancel at any time from your billing settings, and cancellation takes effect at the end of the current billing period.

If you enroll in our referral program, the separate Affiliate Program Terms also apply to your links, attribution, commission, and payouts.

You may stop using the service and close your workspace at any time. We may suspend or terminate your access if you materially breach these terms, if your sending endangers the platform, if we are required to by law, or if you fail to pay. Where it is reasonable to do so, we will warn you first and give you a chance to fix the problem.

After termination we retain your data for a limited period so you can export it, then delete it as described in our Privacy Policy. You can ask us to delete it sooner at legal@fundlevel.co.

We provide the service with reasonable skill and care, but we do not promise it will be uninterrupted or error free. We do not control whether any mailbox provider accepts, delivers, or filters your mail, and we do not guarantee inbox placement, reply rates, or any commercial result.

Except as expressly stated in these terms, and to the fullest extent permitted by law, the service is provided as is and we exclude all other conditions, warranties, and representations, whether express or implied.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or under Ontario consumer protection law where it applies to you.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill. Our total aggregate liability arising out of or in connection with these terms is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or one hundred Canadian dollars.

You will indemnify us against claims, losses, and reasonable costs arising from your use of the service in breach of these terms, from the content of the messages you send, and from your handling of the personal information you upload. This is the natural consequence of you, not us, choosing who to contact and what to say to them.

We may update these terms. If a change materially affects your rights, we will give you reasonable notice by email or in the product before it takes effect. Continuing to use the service after that date means you accept the updated terms. The date at the top of this page shows when it was last changed.

These terms and any dispute arising out of them are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it, without regard to conflict of law rules. The courts of Ontario have exclusive jurisdiction, and both parties submit to them.

If you are a consumer, this does not deprive you of the protection of the mandatory rules of the place where you live.

If any part of these terms is found unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. You may not assign these terms without our consent, and we may assign them to a group company or to a buyer of our business. These terms, together with the Privacy Policy and any order you place, are the whole agreement between us on this subject.

Fundlevel Digital Limited
86 Ringwood Drive, Unit 212, Whitchurch-Stouffville, Ontario, Canada, L4A 1C3
legal@fundlevel.co