Terms of Service

Scheduler Zero is a business outreach and workflow platform. Depending on your plan and enabled features, it can:

• connect the mailboxes you already own (Google Workspace, Microsoft 365, or any IMAP and SMTP provider) and send from them on your behalf;
• run multi step email sequences on a schedule you define, with sending limits, pacing, and sending windows;
• warm up your sending domains and inboxes by exchanging real mail with a shared pool of participating mailboxes;
• collect replies into a unified inbox, and classify them with automated labelling;
• store and enrich your lead lists, and verify email addresses through third party verification providers;
• place and receive telephone calls through our dialer, including call recording, transcription, summaries, forwarding, and recording sharing;
• register and renew domains, provision mailboxes, and configure DNS, website redirects, or website proxying;
• manage tasks, notes, booking events, CRM connections, reusable sequences, and AI follow-ups;
• expose authorised data and actions through APIs, MCP, webhooks, Zapier, Make, and customer-configured workflow tools.

The service is under active development and is currently offered to a limited group of customers. We may add, change, or remove features. If we remove something you depend on in a way that materially reduces the value of a paid plan, you may cancel and we will refund the unused portion of your current billing period.

You must be at least 18 and authorised to use the service for your business. An account can belong to multiple workspaces, and parent organisations can manage linked workspaces. Workspace owners are responsible for invitations, roles, administrator access, and the actions of their members and authorised integrations. Account and billing information must be accurate and kept current.

Keep your credentials secure. Tell us at legal@fundlevel.co promptly if you believe an account has been compromised. You are responsible for activity carried out through your account and your API keys.

You retain your rights in content you provide, including lead lists, sequences, templates, synced mail, notes, and recordings. These terms do not give you ownership of another person's intellectual property or personal information. We do not sell customer workspace content or use it for advertising. Website advertising and visitor identification are described separately in our Privacy Policy.

You grant us the limited permission we need to run the service for you, which means storing that content, transmitting it, and processing it to deliver the features you have switched on, including creating transcripts, summaries, and recording derivatives and transmitting content to recipients and services you authorise. Our Privacy Policy explains what we collect and who processes it on our behalf.

Where you upload personal information about other people, such as the contacts in a lead list, you are the party responsible for that information and we handle it on your instructions. You confirm you have the right to give it to us and to contact those people. You must provide required privacy notices, establish a lawful basis, respect objections and deletion requests, and obtain necessary permissions for tracking, recording, and disclosure to connected services. A deliverable email address, a verified phone number, or a publicly available contact record is not evidence of consent.

We retain our rights in the platform, software, branding, and documentation. Subject to these terms, we permit you to use the service for your authorised business activities. If a separate data processing agreement is required for your use, it must be put in place; this Privacy Policy is not a substitute for that agreement.

This is the most important section in these terms. We operate a sending platform, and misuse by one customer damages deliverability for everyone. We enforce this section strictly.

Canadian anti-spam law

You must comply with Canada's Anti-Spam Legislation (CASL) and with the equivalent laws that apply where your recipients are located. In practice that means every commercial electronic message you send through the service to which those requirements apply must:

• be sent with express or implied consent that you can actually evidence, and you must keep records of how and when you obtained it;
• clearly identify you as the sender, including a mailing address and a working means of contact;
• contain a working unsubscribe mechanism that stays functional for at least 60 days, and you must honour opt outs without delay and no later than 10 business days, or sooner where another applicable rule requires.

Sending to addresses you scraped, bought, or guessed without the consent or other permission required by applicable law is a breach of these terms. You are responsible for establishing any exemption you rely on. Use accurate sender details and subject lines, keep required consent and suppression records, and comply with applicable laws such as CAN-SPAM and electronic marketing rules in recipients' locations.

Calling and recording

If you use the dialer, follow applicable telemarketing, do-not-call, calling-hours, caller-identification, and automated or prerecorded calling rules, including the CRTC's Unsolicited Telecommunications Rules and applicable US requirements. Register with and check national do-not-call services where required, and maintain your own suppression list even where a national-list exemption applies. Do not use verification results as a substitute for do-not-call screening. Our suppression tools do not constitute a complete national or state do-not-call screening service.

Before recording or transcribing, inform participants of the recording, its purposes, and relevant processing or sharing, and obtain the consent required where the participants are located. This includes inbound and forwarded calls. An in-app acknowledgement or an automated notice does not establish that every legal requirement has been met. Respect objections by using an appropriate unrecorded alternative. Obtain any additional rights needed for voicemail drops and sharing.

The dialer is a business calling tool and must not be relied on for emergency calls. Telephone numbers and service availability depend on the carrier. Cancelling number service can result in release and reassignment of the number.

Recording links and voice effects

You control whether a recording link is public or restricted to your workspace. Anyone who obtains a public link may listen and make a copy. Revoking the link cannot recall copies already obtained. Hiding displayed identities or masking a voice does not remove personal information from what was said and is not guaranteed anonymisation. Live voice effects affect browser playback, while the original recording remains stored for authorised access. Review a recording and the selected audience before sharing it.

Things you must never do

• send phishing, malware, fraudulent, deceptive, harassing, hateful, or sexually explicit messages;
• forge headers, disguise the origin of a message, or impersonate another person or business;
• connect a mailbox, domain, or phone number you do not own or are not authorised to use;
• deliberately evade spam filters, provider sending limits, or a recipient's opt out;
• attack, probe, overload, or reverse engineer the service, or resell access to it outside the agency or workspace-management use we authorise, except to the extent applicable law permits otherwise;
• use the service in a way that breaks the terms of the mailbox provider you have connected, such as Google or Microsoft.

We may inspect sending metadata, bounce rates, spam complaints, and similar signals to protect the platform. If your activity puts other customers at risk, we may throttle or pause your sending immediately, and we will tell you why.

Enabling warmup instructs us to send real email and manage warmup interactions from your connected inbox. It joins a shared pool that includes other customers' warmup-enabled mailboxes, whose operators and providers can see your sender address, name, domain, headers, and warmup content. Interactions can include replies and marking messages as read or not spam. Do not put confidential material into warmup content, and do not use participant addresses for unrelated outreach.

Activating a campaign, sequence, or workflow authorises its configured actions, including scheduled sends, follow-ups, and external tool calls. Some actions run without you being online. You remain responsible for the recipients, content, limits, and stop conditions. Disabling future automation cannot recall a delivered message or an external action already completed. Warmup does not guarantee delivery or override your provider's rules.

Some features use AI to classify replies and calls, transcribe audio, draft follow-ups, or summarise content. Model output can be wrong, stale, or unsuitable. Review AI generated content before you use or send it. You remain responsible for the content of your messages, and we do not warrant that AI generated output is accurate or fit for any particular purpose.

AI follow-ups default to approval, but you can explicitly enable automatic sending. In that mode, you authorise the workflow to send generated messages without individual review. Configure instructions, allowed tools, recipients, and limits carefully, monitor results, and stop the workflow when appropriate. The Privacy Policy describes what information AI and transcription features process.

Paid subscriptions renew on the billing cycle shown at checkout unless cancelled. Stripe processes payments. Your order or billing settings specify prices, currency, allowances, and any usage charges. You authorise us to charge your selected payment method for agreed recurring fees, metered use, and purchases, including actions by authorised workspace members and automations.

Some usage is billed as overage, such as sends, connected inboxes, or contacts where your plan provides for it. Other services use prepaid credits or separate charges, including verification and calling. Usage can stop when a balance or limit is reached; not every feature has unlimited overage. Credit packs, telephone numbers, and domain registrations may be billed separately from your main subscription. The price and any credit conditions shown for the purchase apply.

Fees exclude taxes. Where we are required to charge GST, HST, or any other sales tax, it is added to your invoice. Payments are non-refundable except where these terms say otherwise or where the law requires a refund.

If a payment fails, we may freeze the workspace. A frozen workspace restricts paid actions such as sending; restoration depends on resolving the subscription status. Trials may freeze when they expire. Freezing or cancelling does not itself delete your data. You can cancel a subscription from billing settings, normally effective at the end of its current billing period. Cancel separately purchased services and disable domain renewal separately; cancelling the main plan does not automatically cancel every purchase. Accrued charges remain due.

If you enroll in our referral program, the separate Affiliate Program Terms also apply to your links, attribution, commission, and payouts.

You may stop using the service and close your workspace at any time. We may suspend or terminate your access if you materially breach these terms, if your sending endangers the platform, if we are required to by law, or if you fail to pay. Where it is reasonable to do so, we will warn you first and give you a chance to fix the problem.

Arrange exports and disconnect integrations before closing your workspace. Workspace deletion can remove application records immediately and is not a guaranteed recovery or export window. You must first offboard or transfer live purchased domains and mailbox services. Deletion and remaining records are described in our Privacy Policy; contact legal@fundlevel.co for assistance with data requests.

We provide the service with reasonable skill and care, but we do not promise it will be uninterrupted or error free. We do not control whether any mailbox provider accepts, delivers, or filters your mail, and we do not guarantee inbox placement, reply rates, or any commercial result.

Except as expressly stated in these terms, and to the fullest extent permitted by law, the service is provided as is and we exclude all other conditions, warranties, and representations, whether express or implied.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or under Ontario consumer protection law where it applies to you.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill. Our total aggregate liability arising out of or in connection with these terms is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or one hundred Canadian dollars.

You will indemnify us against claims, losses, and reasonable costs arising from your use of the service in breach of these terms, from the content of the messages you send, and from your handling of the personal information you upload. This is the natural consequence of you, not us, choosing who to contact and what to say to them.

We may update these terms. If a change materially affects your rights, we will give you reasonable notice by email or in the product before it takes effect. Continuing to use the service after that date means you accept the updated terms. The date at the top of this page shows when it was last changed.

These terms and any dispute arising out of them are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it, without regard to conflict of law rules. The courts of Ontario have exclusive jurisdiction, and both parties submit to them.

If you are a consumer, this does not deprive you of the protection of the mandatory rules of the place where you live.

If any part of these terms is found unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. You may not assign these terms without our consent, and we may assign them to a group company or to a buyer of our business. These terms, together with the Privacy Policy and any order you place, are the whole agreement between us on this subject.

Ordering a domain authorises us and our providers to carry out registration, provisioning, connection, and the DNS or nameserver changes described in your order. Those changes can affect an existing website or email service. Use only names, domains, and sender identities you are entitled to use, provide accurate registration information, and complete any verification the provider requires.

Domain searches do not reserve a name. Registration is complete only after the registrar confirms it. Registration and transfers are subject to registrar, registry, and applicable ICANN rules, including transfer restrictions. Where automatic renewal is enabled, you authorise the separate renewal charge to your saved payment method. Renewal pricing may differ from introductory registration pricing. Keep payment details current and review renewal notices; a failed or disabled renewal can cause the domain and dependent services to lapse.

Website redirects and proxying

You may redirect a purchased domain or, where available, proxy a website you are authorised to operate. Proxying passes visitor requests and responses through our infrastructure to the selected origin and can affect cookies, sign-in, forms, analytics, and other origin-dependent features. You are responsible for the content, permissions, notices, and consent controls on that site. Test it before directing visitors to it; we do not guarantee that every site feature works through a proxy.

Connecting a CRM, booking service, automation platform, MCP server, external agent, or webhook destination authorises the data exchanges and actions you configure. Third-party services operate under their own terms and privacy policies. Review their access, protect tokens and API keys, and revoke connections you no longer trust. You remain responsible for actions taken through your authorised credentials, including AI clients that read data or initiate changes.

Respect permissions and rate limits. We may change integrations or restrict access to protect the service or comply with provider requirements. A connection's removal does not delete copies already held by that service. Scheduler Zero cannot guarantee the accuracy, availability, or outcome of an external service or agent.

Fundlevel Digital Limited
86 Ringwood Drive, Unit 212, Whitchurch-Stouffville, Ontario, Canada, L4A 1C3
legal@fundlevel.co